Privacy Policy
1. Introduction
1.1 Overview
Find Me Wallet Card ("Find Me," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (findme.knvs.net), purchase our products, and use our services (collectively, the "Services").
1.2 Scope
This Privacy Policy applies to:
- All visitors to our website
- Users who create accounts
- Customers who purchase Find Me cards
- Individuals whose information appears on Find Me profiles
- Anyone who interacts with our Services
1.3 Consent
By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1.4 POPIA Compliance
We comply with the Protection of Personal Information Act, 2013 (POPIA) and are committed to processing personal information lawfully, fairly, and transparently. See Section 17 and our POPIA Compliance Statement for detailed information.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration Information:
- Username
- Email address
- Password (encrypted and hashed)
- Account creation date
Profile Information:
- Full name
- Profile title (location/area description)
- Profile description
- Theme color preferences
- Profile photograph (optional)
- Background image (optional)
2.2 Information Collected Automatically
| Category | Examples |
|---|---|
| Technical Information | IP address, browser type, operating system, device type |
| Usage Information | Pages visited, time spent on pages, links clicked |
| QR Code Scan Data | Date/time of scan, general location, device type |
| Cookies | Session cookies, persistent cookies, tracking pixels |
2.3 Information from Third Parties
- Payment Processing: Transaction confirmations from PayFast
- Delivery Partners: Shipping status updates, delivery confirmations
- SMS Gateway Providers: SMS delivery status, network information
3. How We Use Your Information
3.1 Primary Purposes
Service Delivery:
- Create and manage your account
- Display your contact information when your QR code is scanned
- Process your orders and deliver products
- Activate your Find Me cards
- Provide customer support
3.2 Secondary Purposes
- Analytics and Improvement: Analyze usage patterns to improve our Services
- Security and Fraud Prevention: Detect and prevent fraudulent transactions
- Legal and Compliance: Comply with applicable laws and regulations
- Marketing and Promotions: Send promotional emails (with consent)
4. Legal Bases for Processing (POPIA Compliance)
Consent
Marketing communications, optional profile features, certain cookies and tracking technologies
Contractual Necessity
Creating and managing your account, processing orders and payments, delivering products
Legitimate Interests
Improving our Services, security and fraud prevention, analytics and research
Legal Obligations
Tax and accounting requirements, responding to legal requests, compliance with regulatory requirements
5. How We Share Your Information
5.1 Public Sharing via QR Code
When Your QR Code is Scanned:
- Your profile name is displayed
- Contact information you've marked as "visible" is shown
- Profile photograph (if uploaded) is displayed
- Location information (general area, if provided) is shown
- Profile description is visible
You Control What is Shared:
- You choose which contacts to make visible
- You can turn your card on or off at any time
- You control your profile content
- You decide what information to include
5.2 Service Providers
| Provider | Purpose | Information Shared |
|---|---|---|
| Payment Processors (PayFast) | Process payments securely | Name, email, billing address, order amount |
| Courier Services | Deliver your physical cards | Name, shipping address, phone number |
| SMS Gateway Providers | Deliver emergency SMS notifications | Phone numbers, message content |
| Web Hosting | Host website, store data, ensure availability | All data necessary to operate Services |
6. Data Security
6.1 Security Measures
Technical Safeguards:
- SSL/TLS encryption for data transmission
- Encrypted storage of passwords
- Secure server infrastructure
- Firewall protection
- Regular security updates and patches
6.2 Payment Security
- We do not store credit card information
- Payment processing is handled by PayFast using PCI DSS compliant systems
- Transactions are encrypted end-to-end
- We receive only confirmation of payment, not payment details
6.3 Limitations
Despite our efforts, no security system is impenetrable:
- Internet transmission is not 100% secure
- Unauthorized access may occur despite safeguards
- You are responsible for maintaining the confidentiality of your account credentials
- Notify us immediately if you suspect unauthorized access
7. Data Retention
7.1 Retention Periods
| Data Type | Retention Period |
|---|---|
| Active Accounts | As long as account is active |
| Inactive Accounts | 3 years, then deactivation |
| Transaction Records | 7 years (tax and accounting requirements) |
| Shipping Information | 1 year after delivery |
| Marketing Data | Until you withdraw consent or unsubscribe |
7.2 Deletion Requests
You may request deletion of your personal information:
- Submit a request to findme@kanvas.co.za
- We will process requests within 30 days
- Some information may be retained as permitted by law
- Deletion may prevent you from using certain Services
8. Your Rights and Choices
Access Rights
Access your personal information, request a copy of data we hold about you
How to Exercise: Log in to your dashboard or email findme@kanvas.co.za
Correction and Update
Correct inaccurate information, update outdated information, complete incomplete information
How to Exercise: Update in dashboard or contact support
Deletion Rights
Request deletion of personal information ("Right to be Forgotten") under specific conditions
Objection Rights
Object to processing based on legitimate interests, direct marketing, or research purposes
How to Exercise: Email findme@kanvas.co.za with your objection
9. Cookies and Tracking Technologies
9.1 What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us:
- Remember your preferences
- Understand how you use our Services
- Improve user experience
- Provide relevant content
9.2 Types of Cookies We Use
| Type | Purpose | Can be Disabled |
|---|---|---|
| Essential Cookies | Required for website functionality, account login, session security | No (affects functionality) |
| Performance Cookies | Collect website usage information, identify technical issues | Yes |
| Functionality Cookies | Remember preferences, enable customization features | Yes |
| Targeting/Marketing Cookies | Track browsing habits, deliver relevant advertisements | Yes |
10. Children's Privacy
10.1 Age Requirements
- Our Services are not directed to children under 13
- We do not knowingly collect information from children under 13
- Accounts for children must be created by parents/guardians
10.2 Children's Safety Features
For Find Me cards used by children:
- We recommend limiting information displayed
- Emergency contacts should be parents/guardians
- Consider not including children's photos
- Teach children about card safety and usage
10.4 Reporting Concerns
If you believe we have collected information from a child under 13:
- Contact us immediately at findme@kanvas.co.za
- We will investigate and delete information if confirmed
- We will take steps to prevent future collection
11. International Data Transfers
11.1 Data Storage
- Your information is primarily stored on servers in South Africa
- Some service providers may process data outside South Africa
- We ensure adequate protection for international transfers
11.2 Your Rights
If your data is transferred internationally:
- You retain all rights under POPIA
- You can object to transfers
- You can request information about safeguards
12. Third-Party Links
12.1 External Websites
Our Services may contain links to third-party websites:
- Social media platforms
- Partner websites
- Resource links
- Payment processors
Important: We are not responsible for third-party privacy practices. Third-party websites have their own privacy policies. We encourage you to read those policies.
13. Data Breach Notification
13.1 Our Commitment
In the event of a data breach:
- We will investigate immediately
- We will take steps to contain and remedy the breach
- We will notify affected individuals as required by law
- We will notify the Information Regulator if required
13.2 Notification Timeline
- We will notify you within 72 hours of becoming aware of a breach (if feasible)
- Notification will include nature of breach, information affected, likely consequences
- We will provide measures taken and steps you can take to protect yourself
14. Changes to This Privacy Policy
14.1 Updates
- We may update this Privacy Policy periodically
- Changes reflect evolving practices, legal requirements, or service updates
- Material changes will be prominently announced
14.2 Your Continued Use
Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, please discontinue use of our Services.
15. Contact Information
Privacy Questions:
- Email: findme@kanvas.co.za
- Subject Line: Privacy Inquiry
- Response Time: Within 48 hours
Data Protection Requests:
- Email: findme@kanvas.co.za
- Subject Line: Data Protection Request
- Include: Your full name, username, specific request, and verification information
16. Information Regulator Contact Details
If you believe we have violated your privacy rights under POPIA, you may lodge a complaint with:
Information Regulator (South Africa)
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
17. POPIA Compliance Summary
We comply with the eight conditions for lawful processing under POPIA:
| Condition | Our Commitment |
|---|---|
| 1. Accountability | We take responsibility for processing personal information |
| 2. Processing Limitation | We process information lawfully, reasonably, and with consent |
| 3. Purpose Specification | We collect information for specific, lawful purposes |
| 4. Further Processing Limitation | We don't use information for incompatible purposes |
| 5. Information Quality | We ensure information is accurate, complete, and up-to-date |
| 6. Openness | We notify you about processing and provide this Privacy Policy |
| 7. Security Safeguards | We implement appropriate security measures |
| 8. Data Subject Participation | We respect your rights to access, correct, and delete information |
See our detailed POPIA Compliance Statement for more information.
Effective Date: December 5, 2024
Last Updated: December 5, 2024
Version: 1.0
Find Me Wallet Card
c/o Kanvas Creative Solutions
Email: findme@kanvas.co.za
Website: https://findme.knvs.net